Fresh Seafood for Every Meal

Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide while using our website and services.

1. Information We Collect

We may collect information such as your name, phone number, email address, delivery details, and other information you provide when placing orders or contacting us.

2. How We Use Your Information

Your information is used to process orders, arrange deliveries, provide customer support, improve our services, and communicate important updates related to your orders.

3. Payment Information

We support Cash on Delivery (COD) for eligible orders. We do not collect or store online payment card details through our website.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system can guarantee complete security.

5. Cookies & Analytics

We may use cookies and similar technologies to improve website functionality, remember preferences, and understand website usage.

6. Order & Delivery Information

Customer information may be used to confirm orders, coordinate delivery, and provide updates regarding your purchases.

7. Information Sharing

We do not sell personal information. We may share limited information with trusted service providers who help with delivery, website operations, and customer support.

8. Marketing Communications

With your consent, we may send promotional updates, offers, and product information. You may unsubscribe from marketing communications at any time.

9. Data Retention

We retain personal information only for as long as necessary to provide services, maintain records, and meet applicable business requirements.

10. Your Rights

You may request access, correction, or deletion of your personal information where applicable by contacting our support team.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If such information is identified, we will take reasonable steps to remove it.

12. Third-Party Services

Third-party providers may assist with services such as delivery, website functionality, or customer support. These providers are expected to handle information responsibly.

13. Account Information

If you create an account, you are responsible for maintaining the accuracy of your information and keeping your account details secure.

14. Data Accuracy

Customers are responsible for providing accurate and updated information to ensure smooth order processing and communication.

15. Privacy Preferences

You may manage communication preferences or request changes to your information by contacting our support team.

16. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updated policies will be posted on this page.

17. Data Protection

We follow reasonable practices to maintain the confidentiality and integrity of customer information.

18. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

19. Contact Information

For privacy-related questions or requests, please contact our customer support team through the contact details provided on our website.

20. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Terms & Conditions

These Terms & Conditions govern your use of our website, products, and services. By accessing or using our platform, you agree to follow these terms.

1. General

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page, and continued use of our website indicates acceptance of the updated terms.

2. Eligibility

Customers must provide accurate information and meet applicable requirements to place orders. Users under the required age should use the services only with appropriate parental or guardian permission.

3. Orders

All orders are subject to product availability, order verification, and confirmation. We reserve the right to accept, modify, or cancel orders due to availability issues or incorrect information.

4. Payment Method

Cash on Delivery (COD) may be available for eligible orders. Payment is collected at the time of delivery, and COD availability may depend on location, product type, and other factors.

5. Product Information

We make reasonable efforts to provide accurate product descriptions, images, and details. However, product appearance and availability may vary slightly.

6. Pricing

Product prices and offers may change without prior notice. We reserve the right to correct pricing errors or update product information when necessary.

7. Shipping & Delivery

Delivery timelines are estimates and may vary due to location, courier services, weather conditions, or other factors beyond our control.

8. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy. Eligible products must meet the applicable return conditions.

9. Order Cancellation

Cancellation requests must be submitted before order processing or dispatch. Once an order has been shipped, cancellation may not be possible.

10. User Responsibilities

Users are responsible for providing correct contact, delivery, and order information. Misuse of the website or services may result in restricted access.

11. Intellectual Property

All website content, including text, images, logos, graphics, and designs, is protected and may not be copied or used without permission.

12. Limitation of Liability

We are not responsible for losses caused by circumstances beyond our reasonable control, including delivery delays, technical issues, or incorrect information provided by customers.

13. Privacy

Customer information is handled according to our Privacy Policy. Please review the policy to understand how information is collected and used.

14. Account Security

Customers are responsible for maintaining the security of any account details and should notify us of any unauthorized activity.

15. Third-Party Services

We may use third-party services to support website operations, delivery, analytics, or customer assistance.

16. Website Usage

Users agree not to misuse the website, attempt unauthorized access, or engage in activities that may affect website operation.

17. Governing Law

These Terms & Conditions shall be governed and interpreted according to the applicable laws of the jurisdiction where our business operates.

18. Policy Updates

We may revise these terms periodically to reflect changes in our services or business practices. Updated terms will be available on this page.

19. Customer Support

For questions, concerns, or assistance regarding these Terms & Conditions, please contact our customer support team through the available contact details.

20. Contact Information

If you need further assistance regarding these terms, please reach out to our support team. We are available to help with your questions and requests.

Return & Refund Policy

1. Return Eligibility

Returns are available for eligible products within the applicable return period after delivery. Products must be unused, undamaged, and returned in their original condition.

2. Original Packaging Requirement

Items should be returned with original packaging, tags, accessories, and any included materials where applicable.

3. Return Request

Customers must contact our support team before sending any product back. Return requests are reviewed before approval.

4. Return Approval

A return will only be accepted after verification of order details and product eligibility according to our return guidelines.

5. Non-Returnable Items

Certain products may not qualify for return due to product type, hygiene reasons, customization, or other applicable conditions.

6. Damaged Products

If you receive a damaged or defective product, please contact our support team with order details and required information for review.

7. Incorrect Orders

If you receive an incorrect item, notify us within the applicable timeframe so we can review and assist with the issue.

8. Product Inspection

Returned items may be inspected to confirm their condition before a return or replacement request is approved.

9. Exchange Policy

Exchanges may be available for eligible products depending on availability and product condition.

10. Return Shipping

Return shipping responsibilities may vary depending on the reason for return and product category.

11. Cash on Delivery Orders

Our orders are processed through Cash on Delivery (COD) where available. No online card payment is required at checkout.

12. Refund Eligibility

Refunds or other resolutions are provided only for approved returns that meet the applicable requirements.

13. Refund Process

After approval and completion of the return review, refund details will be communicated by our support team.

14. Refund Method

For COD orders, refund arrangements will be handled according to the available refund options communicated by customer support.

15. Order Cancellation

Cancellation requests should be submitted before order processing or dispatch. Once shipped, cancellation may not be possible.

16. Policy Abuse

We reserve the right to refuse returns or refunds in cases of misuse, repeated abuse, fraudulent activity, or products returned in unacceptable condition.

17. Clearance Products

Clearance, discounted, or final sale products may have different return conditions as mentioned at the time of purchase.

18. Customer Responsibility

Customers are responsible for providing accurate order information and following the return instructions provided by our support team.

19. Policy Updates

We may update this Return & Refund Policy from time to time. Updated terms will be posted on this page.

20. Contact Support

For questions regarding returns, refunds, or order assistance, please contact our customer support team through the contact details provided on our website.